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Returns

What you need to know
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We really hope that you love your Constanne items as much as we do. If you do wish to make a return, here is some information:

Items must be returned within 14 days of receiving your order.

Goods returned must be unused and in the original packaging and intact from the state you received them. Returns that are damaged or altered may not be accepted and may be sent back to the customer.

If you receive an incorrect or damaged item, please contact our customer service team at info@constanne.com immediately instead of making a return request. Please include a photo of the item and we can advise you on the next steps.

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Details on Return and how to send us a Request are below.

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Thank you for your patience.
Constanne Team

How to make a return

While you are within your return window of 14 days email fill in the form in the contact page and select "Return request" in the Issue drop down.

Then fill in the form:

  1. Name and Surname

  2. Order Number

  3. Reason For Return

If the return request is valid, we will reply with an address to where you can return your item.

How long does it take to get a refund?

You will receive your refund after we have received your return item and have evaluated that it is still in good condition, the time to reach your account will be determined by the bank.

What about customs?

Please note we do not take up customs payments.

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